Junior Ticketing Assistant (with Italian)
Fulltime | Junior
Interested in a career upgrade? We have the right opportunity for you!
What would be new for you
The company / Our journey started in 2004. With headquarters in Iasi, Beenear has been providing software development services to the global market. Our main objective is to create the ideal context that allows Romanian IT professionals to express their skills and abilities in a creative and original way.
Our partners / Our passion is to solve the problems of our partners. We make an impact on a global level, as our partners are important and world-renowned software companies and together, we develop solutions used by top retail, logistics and financial companies.
You will manage and coordinate incoming IT support tickets. The primary responsibility is to ensure that tickets are correctly assigned and resolved on time, maintaining clear communication with customers and internal teams.
What you will do
- Accept and log incoming support tickets
- Assign tickets to the team based on the issue
- Inform customers that their request has been received and is being processed
- Monitor ticket progress and follow up with the development team in case of delays
- Working Hours: Two shifts of 8 hours – 7:00-15:00 and 13:00-21:00, Monday to Friday
What you need to own
Must-have:
- Proficiency in Italian and English (spoken and written)
Nice to have (in order of preference):
- Spanish language skills
- German language skills
- Basic knowledge of SQL
Soft-skills:
- Good communication skills
- Customer-oriented attitude for understanding the client’s demands
- Good time-management skills
- Good analytical skills and results-oriented thinking
- Team spirit with a proactive attitude
What we can offer you
Great team
- An innovative and collaborative environment
- International exposure and challenges
- Team-building activities and social events
- Flexible schedule and ‘work from home’ possibility
- Annual holiday entitlement up to 24 days, according to the seniority in the field
Outstanding growth
- Beenear Academy – soft & hard skills trainings and workshops
- Professional Certifications relevant for your role sponsored by the company
- Bookster and Plural Sight access
Excellent compensation
- Annual salary review based on performance
- Meal tickets and gift tickets for Easter and Christmas
- Medical Insurance with Regina Maria & Groupama
- Discounted subscriptions for local gym providers
- Access to “7 Card” subscription
- Employee Referral Bonus Policy for you and your recommendation
Why you should choose us
Our mission / Our main objective is to create the ideal context that allows Romanian IT professionals to express their skills and abilities in a creative and original way.
Your role / The strategy and business objectives are defined within the company amongst the key professionals, the core of our company, and not assigned by an external structure, this way, you have the possibility to reach your objectives in complete autonomy.
Our team as a family / Studies show that we spend one-third of our life at the office. This of course means that we need to have a nice working environment so we can have someplace nice to come back to. Our journey started in 2004, and we were only 7 at the end of the first year. Now we are more than 120, and we are all together in this, we are all in the same boat, a one big, happy family that could also become yours.
Our interesting projects / Our passion is to solve the problems of our partners. We work with partners involved in many areas of activity, such as retail, logistics, engineering, manufacturing, law, and advertising. This gives us the opportunity to gather a deeper knowledge of the world around us, and most importantly, the opportunity to gather also business know-how, not only technical skills.
We are part of a wonderful story / We are one of the companies that make Romanian IT the success that it is today. The Romanian IT market has grown 10 times over the past 15 years, and we have been here to be a part of it all the way. We are also one of the first IT companies in Iasi, so how great is that!
Join our team now! We look forward to meeting you!
If you are interested in a new opportunity, please tell us more about you by completing the below form.